Privacy Policy

1. Background and Scope

(a) Applicability: This Policy applies to all service partners (technicians, beauticians, cleaners, and other professionals) who use the Bokmap Partner App to provide services to customers through our platform.

(b) Consent: By registering or using the Bokmap Partner App, you consent to the collection, use, and disclosure of your personal data as described in this Policy.

(c) Updates: We may update this Policy periodically. Please review it regularly to stay informed about how we protect your information.

2. Personal Data We Collect

We collect the following types of personal data:

• Identity Data: Full name, gender, profile photo, and KYC documents (Aadhaar, PAN, etc.)
• Contact Data: Address, phone number, email address, and emergency contact details
• Professional Data: Skills, service category, experience, certifications, and availability
• Financial Data: Bank account or UPI details for payments
• Usage Data: App activity, login data, location, and interactions with customers
• Technical Data: IP address, device type, operating system, app version, and analytics data

We may also collect aggregated, non-identifiable data for analytics and service improvement.

3. How We Collect Data

• Directly from You: When you register, update your profile, complete a service, or contact support.
• Automatically: Through app usage, cookies, or analytics tools that track performance and usage patterns.
• From Third Parties: Such as payment gateways, verification partners, or referral systems.

4. How We Use Your Data

We use your personal data to:

• Create and manage your partner profile
• Verify your identity and background
• Match you with customer service requests
• Process payments and transfers
• Communicate updates, offers, and notifications
• Improve app performance and security
• Comply with legal obligations

We may also contact you via phone, SMS, email, or in-app messages for updates and job notifications.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Recognize repeat users
• Save preferences
• Improve user experience
• Track app performance and analytics

You can disable cookies in your browser or app settings, but some features may not function properly.

6. Sharing of Personal Data

We may share your data with:

• Customers: For job requests and verification purposes
• Third-party Service Providers: For hosting, analytics, payment processing, and identity verification
• Legal Authorities: When required by law or court order
• Affiliated Entities: Within the Bokmap group for operations and marketing

We ensure all partners and vendors follow data protection standards consistent with this Policy.

7. Your Rights

You have the right to:

• Access or update your personal information
• Request data correction
• Opt out of marketing communications
• Delete your account and associated data

You can contact us at bokmaphomeservice@gmail.com to make such requests. We may take up to 7 business days to process them.

8. Data Retention

We retain your data as long as your partner account is active or as needed to comply with legal obligations. Certain transaction records may be stored for accounting or regulatory purposes even after account deletion.

9. Data Security

We use industry-standard measures such as encryption, password protection, and restricted data access to protect your information. However, no digital platform is completely secure; you are responsible for maintaining the confidentiality of your login credentials.

10. Account Deletion

To delete your partner account and remove your data from our system, please email bokmaphomeservice@gmail.com. Once deleted, you will lose access to all features and services on the Bokmap Partner App.

11. Business Changes

If Bokmap undergoes a merger, acquisition, or business restructuring, your data may be transferred to the new entity, subject to the same privacy protections.

12. User-Generated Content

Any content (such as feedback, comments, or photos) shared publicly on the Bokmap Partner App may be visible to others. You are responsible for ensuring that such content complies with applicable laws and community guidelines.

13. Updates to this Policy

We may modify or update this Privacy Policy at any time. Updated versions will be published on the Platform, and continued use of the app after updates constitutes acceptance.

14. Grievance Officer

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, you can reach us at:

Company Name: Bokmap Services
Email: bokmaphomeservice@gmail.com
Phone: +91 62895 38865
Website: https://bokmapservices.com/